Development · AI · Back office · MSO · Media · Advisory

The operating layer behind lean companies.

Media Matrix builds software, deploys AI into real workflows, runs the back office, administers the entities behind regulated businesses, and routes over a billion visitors a year to targeted brands. Tens of millions of end users are served through the partners we power — while their teams stay small.

1B+visitors routed to brands annually
10s of millionsend users reached through partners
24/7global operating coverage
San Juan, PRheadquarters

What we run for you

Most firms sell one slice of this. We run the entire operating stack — from the codebase to the boardroom — which is why our clients' org charts stay short.

01 — Build

Outsourced Development

Senior engineering teams that ship production software — accountable delivery against your roadmap, not staff augmentation by the hour.

  • Full-stack product engineering
  • Platform & API development
  • Marketplace & consumer-scale systems
  • Legacy modernization
  • Data infrastructure & analytics
  • Dedicated delivery pods
02 — Automate

AI Implementation & Consulting

AI in the workflows where it pays: agents, model routing, and automation wired into your actual systems — measured in hours returned, not demos shipped.

  • AI agents in production workflows
  • Voice AI — inbound, outbound & scheduling
  • RAG pipelines over your own data
  • Multi-model architecture & routing
  • CRM & revenue-ops automation
  • Executive AI strategy
03 — Operate

Back Office Operations

The functions every company needs and none should staff at full weight — run as managed services with defined SLAs and a monthly operating review.

  • CX teams & 24/7 support operations
  • Finance ops & bookkeeping
  • Billing, collections & dispute ops
  • HR, payroll & contractor management
  • Vendor & procurement management
  • Trust & safety operations
04 — Administer

MSO Suite

Management services for regulated and multi-entity businesses: the corporate, compliance, and administrative spine that lets licensed professionals practice and operators operate.

  • Entity formation & administration
  • Licensing & credentialing support
  • Regulatory & multi-jurisdiction compliance
  • Payer & network enrollment
  • Contract & vendor administration
  • Tax & statutory-account administration
05 — Distribute

Marketing & Advertising Services

Performance media at internet scale. We operate one of the largest direct-navigation traffic networks in the world and route qualified visitors to the brands that convert them — alongside the lifecycle, affiliate, and CRM marketing operations to keep them.

  • Direct-navigation & domain traffic monetization
  • Performance & affiliate marketing
  • Brand-targeted traffic routing
  • Lifecycle & CRM marketing ops
  • Paid acquisition management
  • Landing page & funnel optimization
1B+visitors routed to targeted brands annually
06 — Lead

Executive Strategy, Management & Board Services

Founder-operator leadership for companies in build mode, turnaround, or transition — fractional executives, board service, and hands-on management from people who have owned the P&L, not just advised on it.

  • Fractional C-suite & interim management
  • Board seats & independent director service
  • Corporate strategy & operating plans
  • M&A, integration & carve-out support
  • Turnaround & restructuring leadership
  • Founder & CEO advisory
Operators in the room,
not consultants on the phone.Leadership backed by the five practices above

Who we serve

We work behind consumer platforms and regulated operators — companies where scale is high, margins are watched, and headcount is a choice.

Marketplaces
On-demand & service marketplaces

Two-sided platforms where supply operations, CX, and trust & safety decide the P&L.

Health & wellness
Wellness & healthcare operators

Provider networks and wellness platforms that need MSO structure, credentialing, and compliant ops.

Consumer
Consumer software & subscription

Products with large user bases where support volume and billing ops scale faster than revenue.

Portfolios
Holding companies & PE-backed operators

Multi-entity groups that want one shared services layer instead of duplicated G&A.

How we work

No discovery-phase purgatory. We map the work, take ownership of it, and report against numbers you already track.

/01

Map

Two-week audit of the workflows, systems, and headcount behind the function you want off your plate.

/02

Take over

We assume the function with a defined SLA — engineering velocity, ticket resolution, close calendar, whatever the unit is.

/03

Automate

Every process we run gets an automation pass. The cost of the function drops as the AI layer absorbs the repetitive work.

/04

Report

Monthly operating review against the baseline. You see the same dashboard we do.

1B+visitors routed to brands annually
10s of Mend users reached through partners
3continents of operating coverage
−40%+typical cost vs. in-house function
The AI practice

AI that survives contact with production

Most AI consulting ends at a slide deck. Ours ends in production: voice agents answering and placing calls, RAG pipelines grounding answers in your own data, agents working inside your CRM and finance close — instrumented, routed across models, and owned by us until your team can own it.

Because we also run back-office operations at consumer scale, we automate from the operator's seat. We know which thirty minutes of a workflow actually matter.

Book an AI audit

Run lean. Ship fast. Sleep at night.

Tell us what's eating your week — engineering, AI adoption, the back office, entity administration, growth, or leadership itself — and we'll come back with a takeover plan and a number.

Start the conversation